The Company has established itself as one of the world’s most successful operators by basing our decisions on solid consumer insight and addressing the demands of an ever-changing market.From introducing exciting and original solutions, to developing and enhancing our channels of distribution, we remain focused on continuous innovation. Fulfilling the needs of our customers by providing them with the services they want and ways of rendering them to best suit their lifestyles, is at the heart of what we do. We are well-prepared, relaxed, smiley, and friendly. We are observant. We see indications that the person has particular needs. We can always tailor our services to fit his/her circumstances. We ask for customers’ opinion, and listen carefully without needlessly interrupting. We maintain eye contact, when possible, to show that we are listening. We acknowledge all comments, and reply sincerely. We avoid being argumentative.